Use the following configuration for Freshdesk.
  1. Go to Dashboard > Applications > Applications and either create a new application or click the name of an application to update.
  2. Go to the Addons tab and enable the SAML2 Web App toggle.
  3. On the Settings tab, set the Application Callback URL to: https://{FD Domain}.freshdesk.com/login/saml.
    Dashboard Applications Applications Addons Tab SAML2 Web App Settings Tab
    1. It can be found at: Freshworks Dashboard > Security > SAML SSO > Assertion Consumer Service(ACS) URL
    2. The audience can be found at: Freshworks Dashboard > Security > SAML SSO > Service Provider(SP) Entity ID URL
  4. Paste the following code into the Settings text box and click Debug. 
    {
      "audience": "https://{FD Domain}.freshworks.com/sp/SAML/{xxxxxxxxxxxxxxxxxxx}/metadata",
      "mappings": {
    "email": "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress",
    "given_name": "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname",
    "family_name": "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname"
      },
      "createUpnClaim": false,
      "passthroughClaimsWithNoMapping": false,
      "mapUnknownClaimsAsIs": false,
      "mapIdentities": false,
      "nameIdentifierFormat": "urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress",
      "nameIdentifierProbes": [
    "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress"
      ]
    }
  5. Scroll to the bottom of the page and click Enable.
  6. On the Usage tab, locate Identity Provider Metadata, and click Download to download the metadata file. You’ll need this when you configure Auth0 as the identity provider.
    Dashboard Applications Applications Addons Tab SAML2 Web App Usage Tab