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You can troubleshoot potential issues with your stream by looking at the Health tab.
  1. Go to Dashboard > Monitoring > Streams.
  2. Locate the log stream you want to check in the list. Your log stream can have one of the following statuses:
    • Active: Your stream is enabled with us, and we will attempt to deliver the next log events.
    • Paused: You have requested that we stop delivery attempts for the stream. You can click Resume Stream to change the status back to Active.
      • When a log stream is paused, log events are not discarded. They are queued and will be delivered once the log stream is resumed.
      • The logs are held in the queue based on the tenant’s log retention period, if the stream is resumed within the retention window, all logs generated during the pause are delivered.
    • Disabled: We have disabled your stream because of successive errors. You can click Restart Stream to change the status back to Active and retry delivery for this stream.
  3. Select the more options menu (…) at the end of the stream, and click Health on the drop-down menu. To help diagnose integrations with your stream, you can see the last ten errors we encountered while attempting to deliver logs to your stream within the last 5 days.

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Delivery attempts

Auth0 delivers each log to your server as it is triggered in our system. We guarantee logs are delivered at least once. When a log is triggered:
  1. We attempt to deliver the log to your server up to three times.
  2. If we fail to reach your server by the third attempt, we log an error visible in the Health view for the log stream.
  3. We restart this process for any errored log until the problem is resolved.
If we fail to reach your server for 7 consecutive days, we’ll automatically pause the stream. You’ll need to resolve the issue, and then resume the stream manually.